Refunds & Reversals
Reverse an Erroneous Payment
Use when a payment was entered by mistake (e.g. duplicate entry, wrong student). No money is returned.
This payment has a refund recorded – it cannot be reversed.
- Allowed only when the payment has no refunds.
- Releases all its invoice allocations (balances reopen).
- Marks the receipt Reversed; original records and reason are kept.
Record a Refund
Use when money was actually returned to the payer. Only available credit can be refunded.
Refund exceeds the available credit of KES 3,000.00. Release an allocation first if needed.
Move / Release an Allocation
Reversal History
| Date | Receipt | Student | Amount | Reason |
|---|---|---|---|---|
| 3 Dec | RCP-2026-0079 | Kevin Mwangi | 7,500.00 | Duplicate entry – same M-Pesa SMS recorded twice |
Refund History
| Date | Original | Student | Method / Ref | Amount | Reason |
|---|---|---|---|---|---|
| 4 Dec | RCP-2026-0061 | Wanjiru Kamau | M-Pesa · SKD7H2W9PE | 1,500.00 | August overpayment returned |